Complaints Handling Policy

Last updated 25 September 2026.

Our commitment to our customers

We are committed to excellent service and a great customer experience. That means dealing with complaints efficiently and fairly, and working with you to reach a fair result.

How to make a complaint

If you would like to make a complaint, email us at caseresolution@customersupport.care. Please give us as much relevant information as you can, including your order number, so we understand the problem properly. Your complaint will be recorded and passed to the right person to act on it.

How we handle complaints

Once we receive your complaint, we will reply as soon as we can. The person handling it will tell you the steps taken to look into it and suggest a fair and reasonable way to put things right.

Handling your personal information

We keep a record of every complaint and its outcome, so we can deal properly with any problem and keep improving. We handle your personal information in line with our Privacy Policy.

Nothing in this policy limits your rights under the Irish Consumer Rights Act 2022.